At a time when the customer is spoilt for choice, efficient call center services are a make-or-break factor for all businesses. Smart and successful organizations around the world have realized that call center / contact center outsourcing is a cost-effective option that promotes customer satisfaction and retention. With more than 4 years of experience as a leading Call Center Outsourcing company, V3 Services enables you to delight your customers. Companies in the US, UK, Australia, Canada, India and other countries have utilized our multi-channel contact center to stay connected to their customers at all hours of the day. With our call center outsourcing services, your business can streamline the Customer Relationship Management (CRM) process to achieve a high rate of business growth and profitability.
Inbound Call Center
In today's competitive world, the quality of a company's inbound call center and the success of its customer service efforts are inextricably linked. Organizations must ensure that their inbound call center services are high performing. An attractive way to ensure the delivery of the highest quality of customer service is to collaborate with an experienced inbound call center service outsourcing provider. V3 Services is an expert global IT-BPO, that has the experience, the trained staff, resources, and the technology to ensure that the inbound call center service of your organization surpasses expectations and yields desired results in the form of increased sales leads and enhanced customer relationships.
Outbound Call Center
High quality and efficient outbound call center services are critical for any business' customer service efforts. Having such an outbound call center in place will ensure successful sales calls, follow-up on customer leads, proactive customer service, efficient execution of marketing research surveys, and other business and marketing activities, all of which are essential drivers to the marketing success of an organization. A great way of boosting customer service and thus business efficiency is by outsourcing the outbound call center to an established outbound call center outsourcing provider with an excellent record of accomplishment
Technical Support
V3’s repertoire of customer care offerings include customized customer service, after sales support, revenue management and order processing services, among others. With our comprehensive inbound and outbound call center support, email management, live chat and mobile SMS/text support, we address all the needs of your customers and enhance your brand value by implementing your Customer Relationship Management strategy, by functioning as a seamless extension of your business.